Our customer, a local production facility of an international company had a lot of problems getting a custom shape plastic extrusion from their European parent company. We were called in to quote on this product.
We not only quoted the part per print but working with the process engineer we identified a number of material and process improvement options. The buyer and the engineer adopted our recommendations. Together we achieved better quality performance, a lower price and a reliable supply. An additional bonus, the customer was able to reduced inventory levels because of our reliable supply.